Norman Laing subscribe to The Motor Ombudsman for Service and Repair.
What is ADR? - ADR stands for Alternative Dispute Resolution and is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.
The Motor Ombudsman is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at themotorombudsman.org or alternatively you may wish to contact their advice line on 0345 241 300.
As detailed in legislation, should the dispute relate to any financial services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or you may prefer to talk it through with someone on 0345 241 300".