Norman Laing subscribe to the Motor Industry Code of Practice for Service and Repair.
What is ADR? - ADR stands for Alternative Dispute Resolution and is a process where an independent and impartial third party considers the evidence in a dispute and makes a decision, offers a view or helps all parties reach an agreement.
Motor Codes is a CTSI certified ADR provider that can offer this ADR service. Further details can be found at adr.motorcodes.co.uk or alternatively you may wish to contact their advice line on 0800 692 0825. As detailed in legislation, should the dispute relate to any financial services, then the Financial Ombudsman Service (FOS) offers this ADR facility. Further details can be found at financial-ombudsman.org.uk or you may prefer to talk it through with someone on 0300 123 9123 or 0800 023 4567".